Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff and service are excellent. Obviously due to the current situation there are slight changes which you are advised when booking. I always use the lounge given the opportunity. Good value for money and very comfortable.”

Helpful Report

(Newcastle Airport Lounge) - Posted 3 years ago

“Pretty poor for breakfast. Only allowed 1 small sausage or bacon bap. And the full english now only consists of 3 items of which we got no choice.”

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(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Very pleasant quiet sitting areas. Quality food and drink,”

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(Newcastle Airport Lounge) - Posted 3 years ago

“Great value for money. First time in the lounge and I think I will book it for every holiday we go on now.”

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(Newcastle Airport Lounge) - Posted 3 years ago

“Not up to standard of other lounges due to service. Very difficult to attract attention of staff who were mostly young and more interested in each other than guests. Felt awkward as if if we were a nuisance whenever we had to find someone to ask. Selection however was generally good just a shame service made it difficult to access.”

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(Montego Bay Airport Lounge) - Posted 3 years ago

“Very disappointing… firstly the lounge is supposed to be open till 9pm as on google.. Also being Wednesday… We were firstly told after arriving in lounge at 6pm that it will close 6.30pm.. The attitude of staff was that they did not want anyone coming in.. Then we were told only 3 drinks are allowed? There was 4 of us.. Very very disappointing … will not be attending and will stick to Emirates lounge once open…Harjinder Mann”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“No 1 Lounge Gatwick - no information given about food options other than "breakfast" menu given on arrival, not told when the change over to the "lunch" menu would be made and that option would have been a better choice. Apart from that....pleasant lounge and assuming more choice when Covid leaves us. Being able to pour coffee for myself a bonus. Toilets need some maintenance attention, no hand towels available. Aspire Lounge Inverness - not much choice; egg mayonaisse or coronation chicken sandwich. Had to wait for drinks to be served by hostess, unable to choose biscuits or cakes myself. Unsure why different rules for each lounge. Staff in Inverness very, very nice. Again pleasant clean lounge.”

Helpful Report

(London Gatwick Airport North Terminal No1 Lounge) - Posted 3 years ago

“Booked the lounge as was concerned that the airport might be crowded and thought the lounge would be more socially distanced. Very disappointed with the whole experience. We would have been better served to save our money and take a chance with getting more space in the airport. Food was not the greatest nor was the choice of drinks. All in all next time we will not bother to spend extra money when terminal five was adequate.”

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(London Heathrow Terminal 5) - Posted 3 years ago

“Nice lounge with friendly staff. Will visit again”

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(Manchester Terminal 2 Aspire Lounge) - Posted 3 years ago

“Was comfortable and quiet nice to get away from normal airport routine. Food was just about OK drinks selection was very good Was clean and plates etc were removed promptly. Overall very good”

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(London Heathrow Terminal 5) - Posted 3 years ago

“Absolutely disgusting and disgraceful! So much of a shambles that I paid for 2 hours and only stayed 1 hour. Only 5 options on hot food order, 2 of them soup. Salad bowl not replenished. No cups for coffee. No cutlery. Staff more interested in chatting to each rather than working (at one point criticising other members of staff). Gentlemen delivering food to tables had his mask pulled down under his chin. Every table I saw being cleared was not cleaned before seating the next customer. A manager spoke to the lady behind the bar with so much venom that everyone around them was shocked. HORRIBLE PLACE!!!”

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(London Heathrow Terminal 5) - Posted 3 years ago

“Excellent stay Very relaxing and lovely staff”

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(Luton Aspire Airport Lounge) - Posted 3 years ago

“Very comfortable and great selection of food and drinks. Will definitely be visiting again. Worth every cent.”

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(Aspire Aphrodite Lounge) - Posted 3 years ago

“Massively overcrowded - no benefit to booking in advance as had to queue with everyone who hadn't before I could enter. Was shown table and then left to figure out how to order food, which never arrived. Was more stressful than just waiting by the gate!”

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(London Heathrow Terminal 5) - Posted 3 years ago

“A pleasant stay, that was Covid safe, reasonable menu and drinks available, with Wifi access and comfortable seating.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Very good service, breakfast food good”

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(Newcastle Airport Lounge) - Posted 4 years ago

“The food was a disgrace! You had to pay for Prosecco. Not too sure why when you can get wine inclusive. They had ham & cheese with crackers. No bread. I ordered mushroom soup. It was awful. No bread given. I asked for some and was told no! I wondered around for 5 minutes trying to find a seat to find numerous tables had reserved on them and I was told I couldn’t sit at one! Not too sure why? In the end I had to sit at one as there was no where else to sit. If you have paid to enter the lounge then you should be able to sit down!”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Pleasant environment to experience before a trip, looking forward to being able to use the aspire plus lounge as this is our favorite.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“clean, quit, relaxed. breakfast was not what we would have expected. not much choice. very small tea plates.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“I have alway used the Aspire lounge when travelling, but it did seem to go downhill a little, but I’m pleased to say on my first trip after the COVID restrictions were lifted it has greatly improved. There was certainly a vast improvement in the choice and quality of food on offer. Will definitely use the facilities again on my next trip.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews