Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked the aspire lounge because the club rooms were closed. It was ok but I do prefer the club rooms. Still worth the money not to be in the main airport”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Lovely experience, very relaxed atmosphere staff very friendly, excellent service by all staff, perfect start to our holiday. Thank you to all staff.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Absolutely amazing staff very polite and helpful will definitely book again a great experience”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Good range of food and staff were very nice.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“First time in an airport lounge , (Heathrow aspire ) not a great first impression. I know there are covid restrictions but this has been used to serve up poor choice of food and snacks . The customer service was non existent . The only plus was the price but I am told other lounges are priced similar but you get twice the value .Improve,ent required quickly”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Very friendly staff and helpful and everything was really clean.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“The staff were fabulous and friendly. Great service. Food options are a little limited if you don't want a full English breakfast. Preferred the lounge when it was upstairs and had windows with a view of the airport.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“I was disappointed to see that the lounge was very crowded and it was difficult to find a place to sit. Particularly given the Covid situation, it was impossible to be spaced out. Customers were walking around the lounge with no mask and no staff were reinforcing safety measures. Indeed, some staff were wearing masks below their noses. The buffet was open and some customers were using their bare hands to take food, again with no intervention by staff. The floor was not clean, tables needed wiping, and all in all cleanliness was not good. We stayed in the lounge for an hour hoping it would improve but it didn’t, so we left. We’re due to travel again today and will be spending 5 hours waiting in Schipol for our next flight. We will not be using the Executive Lounge. The only reason I’m awarding two stars is because I was able to have a coffee before I left.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Plenty of choice and kept well stocked. Staff were lovely but could maybe do with more staff to clear tables quicker.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“At first we’re told we could not use the lounge even though it was booked 3 months ago ! The service was very poor considering there was less that ten people in the lounge when we arrived !”

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(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Early morning visit - so pleasantly quite.. good coffee. Limit selection of buffet items , but fresh. Table service for the full breakfast, it was on the small side but big enough for me. Enjoyed my visit”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“To get a full breakfast you have to order everything separately which means you end up eating a lot of bread because everything is on toast or in a bap. You have to leave to use the restroom. The questions below don't make sense as they are about a delivery not an airport line.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Arrived 17.45,no hot food-was replenished,limited choice of both hot and cold food.Basic gin on offer plus one other basic flavoured gin.Red or white wine-no choice on type,only colour.Having used aspire plus-was not available,no comparison.Lounge very dated and dull.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Very helpful staff. The range of food was very limited but was well presented.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Stay was ok. Food was ok. Nothing sweet, not expecting a proper dessert but not even a biscuit to have with tea??”

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(London Heathrow Terminal 5) - Posted 4 years ago

“The lounge was relaxing and quiet.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“The receptionist was not friendly or welcoming she was not au fait with the paperwork so we were stood for a short while as she struggled to book us in not a good start the rest of the stay was fine but we prefer the child free area this was not available at this time”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“The bottom fell out of a glass that i was drinking out of, soaked me through, just as i was about to get on an 8hr flight, apart from letting me in the shower room to dry myself with an hairdryer dryer the management staff were the worst I've come across anywhere in the world,”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Very clean and relaxing. Staff friendly and courteous. Food delivery fast and efficient- nothing negative about the experience”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“The food (breakfast rolls) was very poor. A dry roll with one sausage cut in half & another with one slice of bacon does not compare to previous lounges we have attended. There was no breakfast tea available - in fact, the only choice of tea was Earl Gray. There were no small dessert spoons to eat the yoghurt/granola offerings. Overall very disappointing & by far the worst lounge we have visited.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews