Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clean, great staff and accommodating to our traveling needs.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“I’m glad I prebooked as there was a waiting list to enter. My only criticism was I was positioned at the central desks where people work on laptops etc. I assume cos I was a lone traveller and they didn’t want me to use the comfy seating that more people in a group use. I am a youthful (I hope) ‘senior citizen’ travelling alone and would have preferred a more comfortable chair for the two hours I was in there. On top of that the young lady opposite never stopped talking on her mobile for the whole of the time I was there. Very annoying. She was multi lingual because she rang several people using several languages. Impressive but still very annoying. There should be a separate place if you need to talk loudly for two hours. The only draw back was you had to scan the table/desk position number to download menu and order online. I was ok cos I had a scan app on my phone and am quite tech able but some people may not be. Took me at least five minutes to sort it out. Hot Food was adequate. Snacks faired better. Enjoyed the cheese crackers salad. Wine was plentiful and staff very friendly. I would book again but ask to be seated more comfortably.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“No champagne despite paying in advance for champagne. 90% of the time there was nobody serving at the bar. Food portions were small and cold. No private bathrooms. All in all, a waste of money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“The warm food wqs Terrible it was stale & dry”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“It was relaxing, staff were polite. However very slow clearing tables and restocking food”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“We was quite disappointed in our visit. Not a great choice of food or drinks which there has been in the past”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Very friendly staff. Hot breakfast rather limited… bacon rolls and scrambled egg rolls which disappeared fast. Otherwise a calm and pleasant start to my travels.”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“Really disappointed, the lounge was dirty although a lady wandered around with her trolley clearing tables she didn’t use her cleaning equipment when people left there table and pushed all the crumbs on the floor, so consequently the floor was filthy ! The buffet consists of cheese and biscuits nothing else and hot food selection was poor , really disappointing.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Nothing short of excellent.”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“Quite a basic lounge with basic food. However, especially during the pandemic, it is a much quieter space to enjoy the airport away from the queues below.”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“The staff were brilliant, it was comfy and the food was nice. But T5 lounge needs to be bigger. In a time of social distancing the walkways are very narrow and everyone is crammed in. There is a staircase to a floor above which is blocked off. This would be ideal for more seating.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Really enjoyed our visit to the Upperdeck at Glasgow Airport. The food was good quality and plenty of it. Staff were really friendly and could do enough for us. Great value for money.”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“It's been a long time (and several cancelled bookings) since we were in the Aspire Lounge at Newcastle Airport. This was a very welcome visit - covid restrictions enforced, good food options and choice of drinks. Tables cleared regularly. We will be back in 2022!”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Excellent service, good food selection and comfortable surroundings.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Very spacious good selection of food and drink . Simple check in process”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“We were unable to use the lounge. We sent an email asking for credit and have not heard anything”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Excellent way to spend the hours before boarding. Lounge was clean and not overcrowded. We had a morning flight and the breakfast menu was being served. Reasonable selection of cooked breakfast items although pastries were not replaced enough. Did not have any alcoholic drinks due to morning flight but coffee from the machine was good.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Nice visit to the lounge, enjoyed breakfast. It is a nice start to your holiday, Relaxing and very satisfied.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Spacious lounge, not too busy. Friendly staff who were attentive to their guest's needs. Was there for the seamless transition from breakfast to lunch service, good selection of food and drink on offer (Healthy and Non Alcohlic available too!) Worth it to get away from what can be a pretty busy airport terminal at times and put you in the right frame of mind for your flight.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Lovely staff.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews