I’m glad I prebooked as there was a waiting list to enter. My only criticism was I was positioned at the central desks where people work on laptops etc. I assume cos I was a lone traveller and they didn’t want me to use the comfy seating that more people in a group use. I am a youthful (I hope) ‘senior citizen’ travelling alone and would have preferred a more comfortable chair for the two hours I was in there. On top of that the young lady opposite never stopped talking on her mobile for the whole of the time I was there. Very annoying. She was multi lingual because she rang several people using several languages. Impressive but still very annoying. There should be a separate place if you need to talk loudly for two hours. The only draw back was you had to scan the table/desk position number to download menu and order online. I was ok cos I had a scan app on my phone and am quite tech able but some people may not be. Took me at least five minutes to sort it out. Hot Food was adequate. Snacks faired better. Enjoyed the cheese crackers salad. Wine was plentiful and staff very friendly. I would book again but ask to be seated more comfortably.