Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoyed our stay in the Lounge, although we found the layout somewhat uncomfortable, as if it was a bit of an afterthought and just pushed into some odd space that had been left over from the main building. We were there early in the morning and very much enjoyed the choice of breakfast items. The food we had was very well cooked and plentiful. The staff were very efficient with clearing and sanitising tables. My only other criticism is that the machine for tea, coffee etc. had a good selection of caffeinated coffees, but if, like me, you cannot have caffeinated coffee for medical reasons, the only choice of decaffeinated coffee was a sachet of Nescafe - very disappointing.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Easy check in, comfortable, quick service but very busy and sometimes noisy (guest conversation and phone conversations). A designated quiet relaxation area would help.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Not quite as good as it was pre-pandemic but still worthwhile.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“We booked the lounge for 3 hours but we couldn't book in until 2 hrs before our flight as we had bags. We didn't know this so we couldn't make full use of the lounge, wont be booking again”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Served it’s purpose for us.appreciate limited menu and opening times due to present state of COVID.clean and tidy,pleasant staff.”

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(Bristol Airport Lounge) - Posted 4 years ago

“We ad the lounge booked and you let us down at the last minute we av tryed contact you but you. Don’t get Back”

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(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“VERY GOOD INDEED”

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(Liverpool Aspire Lounge) - Posted 4 years ago

“The lounge itself was a pleasant experience and made it feel relaxing. The only point I would say is the poor quality of food and lack of food on the menu. You would expect with scrambled egg on toast that the bread would be buttered?”

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(London Heathrow Terminal 5) - Posted 4 years ago

“I booked 2 spaces at Heathrow for the 16th November but the lounge was closed. When will I get a refund??”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 4 years ago

“The Aspire lounge was not open at T2 Manchester on the 16th November 2021. As such, I had an email saying my booking was automatically transferred over and I should head to the "escape" lounge. (NB I had no idea it is a separate company, why would I?) Our 'booking' before our holiday was not recognized by the escape lounge and they were already at capacity. Our holiday balloon had well and truly been popped. Not a great start. I give 2 stars rather than 1 because since this issue, SAS have been in touch (once I complained) and has offered me 50% off 2 lounge visits in the next 12 months as way of compensation, initially all I recieved was a standard apology which I thought was poor, and a promise they would sort this out so no one else ends up as disappointed as we were. I will use the lounge again, but I will be incredulous in making sure everything is 100% sorted (and OPEN!) Why they are allowed to sell tickets to something not open yet is beyond me.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Basically a bar. Absolute mis selling at its finest. Massage chairs, there is ONE. Spent best part of ten mins here. Won’t be wasnt my money again. Sleeping area was a load of couches - just ridiculous, never seen something so stupid.”

Helpful Report

(Lounge @ B Cadiz) - Posted 4 years ago

“Fantastic way to start my family holiday, clean, warm facilities. Food was excellent and readily available, good selection on the bar for all drink types, staff were excellent”

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(Newcastle Airport Lounge) - Posted 4 years ago

“The old aspire lounge I used for 15 years This one was terrible Really poor breakfast only thing I liked was coffee Complete waste of money”

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(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Very good food and drink selection and service. Staff worked very hard cleaning everything all the time”

Executive Lounges 5 star review on 24th November 2021

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Everything that a Lounge should be - quiet, relaxed, reasonable selection of food (both hot and cold), and a good selection of drinks. Friendly staff, and a decent view over the apron. All in all, a pleasant experience!”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Pleasent experience before the flight.”

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(Liverpool Aspire Lounge) - Posted 4 years ago

“I was extremely disappointed. Poor choice of food and I will not be returning.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Overcrowded, nowhere left available to sit and food was low quality. For the price it was very disappointing. Left soon after arriving.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“I was very upset and disappointed as I arrived at the lounge to be told it’s not been rebooked in after receiving an email the day before to say that the escape lounge was closed and there was moving us to a different one”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Very limited food and beverages, small lounge, no room to spread out and relax. It was cold and no toilets.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews