The Aspire lounge was not open at T2 Manchester on the 16th November 2021. As such, I had an email saying my booking was automatically transferred over and I should head to the "escape" lounge. (NB I had no idea it is a separate company, why would I?) Our 'booking' before our holiday was not recognized by the escape lounge and they were already at capacity. Our holiday balloon had well and truly been popped. Not a great start. I give 2 stars rather than 1 because since this issue, SAS have been in touch (once I complained) and has offered me 50% off 2 lounge visits in the next 12 months as way of compensation, initially all I recieved was a standard apology which I thought was poor, and a promise they would sort this out so no one else ends up as disappointed as we were. I will use the lounge again, but I will be incredulous in making sure everything is 100% sorted (and OPEN!) Why they are allowed to sell tickets to something not open yet is beyond me.