Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is an excellent operation in difficult times but I would recommend it and will use it again”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“The new lounge at Edinburgh Airport is just fab! Comfy, chilled, choice of drinks & food was amazing and staff were brilliant!!!!”

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(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Friendly welcome despite staff being extremely busy. Great service. Would definitely recommend and will book again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Always been a user of no1 lounges as it’s the best way to start your holiday. But this time was very disappointing. I understand these are still covid times but your description on the website still reads like you’re fully open for business as usual when you are not The staff were rude The lounge was filthy And the food option was a breakfast bap with bacon or sausage that came out dry, Un-buttered stone cold and frankly quite stale. We were then told we had to pay again for any other food we wanted So we paid nearly £40 each for 1 dry roll and 1 drink that we had to wait 20 minutes for because it was so busy and only 1 person on bar We would have gotten more value for money in the concession downstairs”

Helpful Report

(London Heathrow Airport Terminal 3 No1 Lounge) - Posted 4 years ago

“Food choices poor! Would be nice to have had some crisps or nuts to snack on Also a baileys option would be nice even though you may have to charge for it but no option even for that but service was a 10 out of 10”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Friendly staff from booking in to bar/catering personal. Clean and tidy.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Excellent service, covid measures in place and adhered to at all times, staff helpful and friendly. Lovely hot food 100% recommend to anyone who hasn't tried it”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“It was a good area to relax in between security and boarding.”

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(Nairobi Aspire Airport Lounge) - Posted 4 years ago

“A nice lounge prior to flying - it was busy but we were served fairly quickly”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Excellent service”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Having booked our flights in March we booked a lounge to start our holiday off in style. Sadly a month ago one of our party suddently lost her finance, he had a heart attack and never came round. I went onto your website and asked that you move 4 of us to coincide with our new booking in May 2022 together with the bottle of prosecco we had purchased and refund the fifth member of our party. Heard nothing from you until now! Very disappointing under the circumstances.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 4 years ago

“Superb staff and a great selection of food and drink. Definately the place to go when you are waiting for a flight relaxing and very welcoming.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“We enjoyed our visit, staff were lovely. Limited food and the lounge was quite cold, but drinks were good.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“My experience is usually amazing but I made great mistake of booking Terminal 5 lounge as I booked with British Airways. American Airlines was operating my flight so obviously it was from Terminal 3 . When I arrived at the Terminal I explained to the staff at assistance what I had done . I was taken to a waiting area and asked about the Aspire lounge and was told there wasn't one !!!!!!!!! As I was collected to go to the departure area what did I pass but an Aspire lounge. To say I wasn't very happy is an understatement as I'd had to buy food and a drink !!!!!!!!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“My visit was cancelled by email before visiting but, despite being entitled to a refund, the response from customer services has been zero. They failed to respond to messages, and also failed to respond to a request for a call back when no one was available to take my call. Overall the service thus far has been appalling.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Always use executive lounge it gets you out the way and then you can relax”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“We turned up to the airport to find out that the lounge we booked was actually closed due to COVID and had received no prior notification to alert us to this. Luckily there was space in the lounge next to it for us”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“This is the first time that i have used this lounge, as with a group of fellow golfers. I cannot fault the staff at all, very efficient in all aspects, however, the choice of food is limited.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Truly awful. Greeted by an indifferent hostess who explained nothing and just sent me around the corner to the small narrow lounge. The lounge was completely full leaving me with nowhere to sit. This seemed to be a theme as people entered and stood around not knowing where to go. Upon pointing this out to the hostess, she asked a team member to find somewhere for me. This poor team member, by her own admission, had received no training whatsoever and wasn’t sure what to do. Food was limited to a few rubbery bits of cheese and some crackers and the hot item (soup) was cold and tasted like it was from a tin. My biggest complaint however was that I asked the lady behind the bar, who didn’t seem to want to be there either, very clearly for a bottle of Becks Blue (non-alcoholic) as I don’t drink. It was only when I was halfway through the bottle that I realised it was the alcoholic version. If I’d had an addiction problem or didn’t drink due to religious reasons, this could have been a serious issue. I did email my complaint to customer services two weeks ago to give them a chance to put things right but never heard back, so here we are. Overall, I’d say save your money and avoid this substandard “experience” as you’ll feel like mugs before your holiday has even begun.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Very good service. Lovely and quiet area.”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews