Truly awful. Greeted by an indifferent hostess who explained nothing and just sent me around the corner to the small narrow lounge. The lounge was completely full leaving me with nowhere to sit. This seemed to be a theme as people entered and stood around not knowing where to go. Upon pointing this out to the hostess, she asked a team member to find somewhere for me. This poor team member, by her own admission, had received no training whatsoever and wasn’t sure what to do. Food was limited to a few rubbery bits of cheese and some crackers and the hot item (soup) was cold and tasted like it was from a tin. My biggest complaint however was that I asked the lady behind the bar, who didn’t seem to want to be there either, very clearly for a bottle of Becks Blue (non-alcoholic) as I don’t drink. It was only when I was halfway through the bottle that I realised it was the alcoholic version. If I’d had an addiction problem or didn’t drink due to religious reasons, this could have been a serious issue. I did email my complaint to customer services two weeks ago to give them a chance to put things right but never heard back, so here we are. Overall, I’d say save your money and avoid this substandard “experience” as you’ll feel like mugs before your holiday has even begun.