What a disappointment it was. I had used this lounge before although I doubt I will use it again. Two main reasons: 1) - Offerings 2) - Family room more than a lounge Offerings were very slim. Refreshments were limited to soft drinks and some juices. Nothing stronger. Even the ale tap was closed with a sign "Out of Order". Limited (but plentiful) assortment of sandwiches. When I inquired about it, I was told it was just temporary. I learned from someone else that it had been that way for five days. The lounge is associated with a bank in Canada and any international traveler with the proper debit or credit card can access the lounge along with all family members. This makes for a very noisy lounge and all seats are occupied. This is not what we expect when we pay £22 per person. Not sure that lounge should still be offered to travelers - At least not in its current state. Thank You (Used the lounge on June 24th, 2015)