We were firstly met with a flustered looking lady at the front desk, who although pleasant looked harassed as she said she would "try and find us a table" In fairness, she did manage to find us a table to share with another family. My partner and I were going for our first trip away as just us in years so however nice the family were that would not our first choice. The room was over crowded and incredibly hot. The family we were sat with told us they were sent away the first time they went to the lounge even though it was in the paid time frame and both parties that came in behind us on arrival were asked to come back. The impression we got was it was grossly over booked. It was not in reality what you sell it at as and my partner and I were very disappointed.