We were disappointed to find as we arrived between the breakfast and lunch menus a lot of the selections for both were unavailable. We were with friends who had previously enjoyed a wide selection of choices at the Stanstead Lounge so we anticipated a greater choice. One of our party did not like the flavour of the only soup offered. Eventually after more than half an hour of requests he was reluctantly served an alternative. One seat in the lounge was soiled and stained and there were very few newspapers. The staff were more concerned with welcoming guests than replenishing the buffet shelves with foodstuffs. The four in our party did not feel we had 80 pounds worth of value, in reality a most forgettable experience. This was a special holiday to celebrate a very special birthday for one of our group so we thought we would start the holiday in style by booking the lounge. Fortunately, this was the only part of a memorable holiday which fell flat and short of our expectations.