Unfortunately on this occasion unable to give any rating as was provided wrong info by Agent as to why we booked in North Terminal. Tried to contact on day but without success to try and change and only realised afterwards why we could not contact Executive Lounges at South Terminal until we got there ..... as it was under refurbishment. There was a polite notice saying if booked into Executive Lounge we could use No.1 Lounge but on arrival there was told this only applied to certain airlines, Germania not being one of them! So no, whilst initially this was not down to Aspire/Executive Lounges, it was a wasted £15.99 each which we could do nothing about on the day. :(