Two of us were travelling together. I was in a wheelchair as I have cancer and walking long distances is difficult for me. We approached the double doors (totally not made with wheelchair users in mind) and struggled to get both doors open, hold our hand luggage and get through the door. While this was happening two swissport receptionists looked at us struggling and neither came to help. While we were still struggling one of the ladies on reception loudly asked us if we "actually had a booking?" and that if we had she needed to see the paperwork. Not really the welcome you expect. The lounge itself was ok but the food on offer very limited and bar service very slow. We would not come back here again.