I was a bit worried booking this lounge after seeing the Tripadvisor reviews, but was happy with the service over all. The best bits: plenty of refreshments available, lots of bacon sandwiches, quiet, bar/serving staff were pleasant and accommodating, plenty of attitude adjusting alcohol available Cons: Staff member on reception was unwelcoming (felt like she was doing me a favour); no where to sit when we first went in (we had to get chairs from other groups ourselves and persuade a family of three sat round two tables that they only needed one table so we could have one)- however it emptied out during the time we were there and by the time we left there were lots of empty seats and tables; there wasn't a staff member on the bar, you had o go and wait for one to appear- however once they noticed you were waiting, they came to the bar and served promptly and with good attitude. Overall I'd book again if I had a long flight coming up and wanted to be relaxed before going. If it was a short flight, I probably wouldn't bother