First time we used this service as a family of 4 two adults and 2 young people age 12+. Not impressed at all, we got into the lounge at 10.35, no one came to welcome us as they were busy changing over from breakfast to lunch. When we where finally greeted by one of your staff we were told it was change over time. When we asked what was available there was two bacon rolls left, which someone who was already there took, then left them and said they were too hard and cold to eat. They where slow bringing the snacks out, it was not crisp and nuts that we needed at 10.35. Our two younger members of our group decided to go to Subway for something to eat. We were expecting the breakfast to still be on until 11am, complete waste of money (paid £79.96). We will never book this again or recommended this to our friends and family. It caused more stress, when I complained and we were told to have a few wines get drunk and chill out on the start of your holiday! Not everyone drinks alcohol. What such professional customer service you train your staff in.