The lounge was very nice and food variety good. More Gluten free products would be Good e.g. Sandwiches. Not much in the way of choice in spirits. I asked for Dark Rum but they no longer serve it since the refurb. The first couple of times I went the the bar, the lady who served me was very rude and frosty faced. She had no customer service skills/manners what so ever and made me and other customers feel awkward. When I went back later a young man served us and he had very good customer skills. On the whole we enjoyed it, apart from the ladies poor customer service. She obviously behaves differently when her peers are about. Maybe you should send in a secret customer.