This is possibly the worst service I have ever come across. When we arrived there was no food of any type except for a couple of spoonfulls of soup. The lounge was a disgusting mess. Dirty tables and to be honest the floor around the tables was disgraceful. When I approached the 'gentleman' at the counter to ask about sandwiches etc. he said that we have been extremely busy and food had had to be 'borrowed' from somewhere else but no sandwiches where available only cheese and crackers. I asked if anything was going to be done further to this but I received a very taught answer along the lines of 'there is nothing I can do'. At this point I asked to see the manager and received another unhelpful answer that no manager was available. At this point I called your so called customer service line only to be connected to an answer machine. I have left a message which I intend following up. Overall this was disgraceful service with the most unhelpful staff I have ever come across. This needs a new 'manager' and some 'helpful staff'. If I could rate this lower than your VERY POOR I certainly would.