Lady at entrance was lovely and welcoming however when we went to get a seat (at the kids section) both tables where piled high with glasses plates and rubbish that where not cleared the entire time we where there. I went to get a drink and 3 members of staff where standing talking for that long I actually felt uncomfortable waiting to ask for a drink even though they could clearly see me. I got a white wine, measure must have been under 100ml and a beer for my husband, choice was limited as the fridges where empty and needed filled so the others where hot?? Then I asked for a juice for my son and was told I was to do the rest myself (which is fine as been in many lounges and this is usually the norm, which is much better) I went over to get a juice and there was no glasses, had to interrupt again to get glasses and I could tell the staff members where not happy, why this was when the lounge was relatively quiet I have no idea. We where late coming to lounge as we where trying to get my son to eat something at one of the restaurants nearby (he has chronic renal disease and has trouble eating) so I wanted to try him with some snacks in the lounge too and nearly every section was completely empty, except the fridge of yoghurt which he isn't a fan off so it was that or salt & vinegar crisps which he doesn't like. Not long after that we where boarding so left feeling EXTREMELY disappointed and will probably never bother booking into this particular lounge again. Still on holiday at present and have taken the time out to do this review as it was so bad, hope other folk don't waste there money. Thanks