I find it astonishing that the lounge at Heathrow Terminal 5 is so poor. Having travelled all over the world, I never fail to be applauded by the lack of services at Heathrow and was a reason I stopped travelling through Heathrow where possible. I was thrilled that they have finally built a lounge, but was extremely shocked to know that the services were so limited i.e. no toilets and extra payment for a shower. I entered the lounge for about 5 mins, there was no-where to sit and I had to pay extra for a shower. I utilise lounges for the comfort of them and to utilise services such as toilets/showers after a long haul flight, not the free drinks etc (I appreciate that I might be in the minority here, but I don't think I am). It was an utter waste of £35 and I will not be utilising the service again unless it drastically improves and I will yet again be avoiding Heathrow at all costs!