I was travelling with my elderly mother so booked the lounge on line in good time to avoid queuing for seats and refreshements. Unfortunately on arrival at the lounge at our allotted time I was informed that the lounge was full to capacity and there were no seats !! You can imagine I wasn't very happy as this had been pre-booked at a cost of £38.00 . The lady on the desk was very helpful and she did find us two seats although we were crammed into a corner on someone else's table. No one left during the time we were there so we were unable to move to be more comfortable for the rest of our stay. Also because it was so busy the food was in short supply, we eventually got some soup and bread after a long wait and trying to get a drink at the bar took over 20 minutes which is not ideal when catching a flight. So overall I was very disappointed with my visit and will think twice about booking again.