Dear Swissport, As a regular business traveler and consistent user of Aspire Lounges in Manchester I would firstly like to express my praise for the Manchester lounges, the service is exceptional and the facilities are second to none, taking the stress out of frequent long journeys. This being said upon my first visit to Liverpool Aspire Lounge, this level of service was shockingly lacking. Arriving at the lounge, previously booking with the above reference, checking both food and refreshments were available via telephone a week beforehand and being given a 3 hour allocation. My colleagues and I did not expect to have to wait 10 minutes to be greeted at the door, informed that the lounge would close within the hour despite out 3 hour allocation and all printed documentation not featuring the closing time. Further to the point, the only food available was soup, 1 small bread roll each and a small selection of hard cheeses - all of which where removed within 15 minutes - 19:15 at this point and the lights turned off at 7.45 whilst we finished our drinks. Whilst I appreciate the size of the airport dictates the level of traffic the lounge will receive, I do not believe that the service should suffer. My colleagues and myself believe that on this occasion this was an obvious indication that further facilities were needed, the staff were less then warm and when asked why the lounge was closing at 19.45 a full 15 minutes early - we where informed that one of the staff lived in Leigh, Manchester and had to go home early. For a combined total of £59.97 I believe the service and facilities offered fall far below your usual standards, whilst usually happy to recommend Aspire Lounges when travelling with colleagues - I was left embarrassed and had to move onto a further airport restaurant to purchase a small meal. I would appreciate if you could contact me regarding what I would hope is a slip in your usually high standards and not a trend. Chanelle Williams