Very disappointed with this lounge. Food drying up and not covered under lights. Hard to access counter and layout of food very disorganised. Too many seats and tables crammed in together making area noisy a nd not a peaceful place to relax. The location of the lounge is completely surrounded by glass so when sun is shining it was too hot and blinding depending on where you sat. Lounge so busy when we arrived we struggled to get a seat. Finally I have never been to an executive lounge where there have not been any toilet facilities and you have to go out into the main terminal! Also charging £20 extra for a shower is an absolute joke. I would not recommend this lounge to anyone and on my visit through Heathrow T5 next week I will be sitting in the main terminal.