I have used many other lounges in the past and in comparison yours fell quite short of my expectations. the main reasons for this are: 1. It was extremely cramped especially at the back to wards the rest pods and was busy. 2. The choice of food was limited 3. the refreshing of food was slow 4. It was too crowded fro comfort during my short time there 5. There were no toilet facilities for guests even though the public toilets were a short distance awy it was inconvenient 6. It was along walk from the entrance of the terminal 7. I could not find any news papers or magazines 8. There was no one tending the bar for long periods The tables and chairs were in closer proximity to most other lounges 9. The chairs and table facilities fro eating were not as comfortable as most other lounges. 10. The self service food bar seemed to be in the most award place with people queuing and difficulty moving through with food and coffee. I am sorry this is quite negative but I would not consider using your lounge again preferring to use the facilities outside as I could not see any major benefit that I do when using other lounges in Heathrow and Gatwick as well as lounges in other countries. Most lounges in the UK fall short of the standard I enjoy in other countries. I hope this helps. Regards, Frank