It seemed like it was opening day there. Your staff was overwhelmed. The check in process took forever and there was a long wait because the girl at the desk had no idea what to do. The place was messy since no one could keep up with bussing the dirty tables. We left early because it was simply not relaxing. One standout was the barman / busser / waiter I think was named "Raffy." He was very nice and tried his best to keep up but you really need to hire several more people and make sure they are trained before putting them into a hectic place like Terminal 5.