Ive selected poor because of the welcome we received on Saturday 3rd October check in time 7am by the blond ladie in her late fifties maybe sorry i did not get her name, she was most put out that I could only supply part of the email confirmation even though it had all my details on it, your booking ref number and proof of payment, I wasn't singled out for this treatment, The poor elderly gentleman before me got the same. I had to bite my lip and walk off before she finished talking to me like a little boy (I'm 45 and a business man) the type you want in your lounge, I also got two of the worst Bloody Mary's I've ever had. I would like a refund!! I should have taken more notice of the TripAdvisor Reviews and not used your Lounge.