I purchased a lounge visit with the specific intention of having a shower in the lounge during a long layover. When I arrived at the lounge at approximately 7pm I was told tyhat this service was provided by the Spa which was closed. I therefore requested a refund as a I had no need to use the lounge for any other purpose. I was told that a) they could not provide a refund as the booking was made through a third party booking service (the airport website) and b) there spa hours would have been notified on the booking website. I subsequently checked the website on my mobile and the shower service is promoted with no caveats at all and no restrictions in terms of business hours (i.e. the only business hours disclosed in the website are the lounge hours). All in all it was a very unsatisfactory experience and a total waste of money. I intend to complain to the airport, the lounge operator and the department of consumer affairs (or equivalent) for misleading and deceptive conduct. I will also be making this comments on TripAdvistor, Google and other third party review sites unless I get an immediate refund.