The lounge was crowded and it seemed that more people were being admitted than there was room / seating for. There were IT issues when we arrived and the staff seemed unable to accept my printed booking confirmation as prof that I had booked and paid. Unless they could verify this on their system it wasn't acceptable. In the end my wife and I walked in and left the staff to their issues and increasing queue. I presume all was ok in the end, although no one came to confirm as they had assured us they would. Food / drink offerings were average. Shortage of glasses / cutlery due presumably to numbers present. All in all not worth the cost (almost double similar facilities in the other terminals) but I suspec it will remain full as there are no other alternatives to the restricted acces BA lounges in terminal 5.