I have used the lounge at Newcastle in the past and I would have rated it then as ‘Very Good’. Unfortunately on the morning of 18th November we entered the lounge at approximately 6am and found it quite dirty. The floor was dirty and so we’re some of the tables. At this time there seemed to be very few staff apart from about 4 at the entrance who were not all needed. One man was trying to clean up but he simply had too much to do. There did not seem to be the same choice of food as I had seen previously. The bar area was open but I did not want alcohol at 6am. When we were leaving at about 7:30am there did seem to be a few more staff. We can only hope if we visit again that things will have improved.