Thanks very much for getting in touch and asking me to leave a review. I would love to be in a position to do so but unfortunately I was unable to get in! After queuing for some time I was informed by a smiling Sara (although it was through gritted teeth) that my booking had been cancelled and there was NOTHING she could do to help. Even after I showed my confirmation e-Mail she still insisted that there was no way they could fit us in and to contact whoever I booked with to get my money back. My partner is diabetic so it was rather distressing for him as we struggled to find another food outlet without a huge queue or long wait. Thank goodness WH Smith do meal deals. I have e-mailed you over 5 working days ago, and even though I have received a reference number I am still awaiting a response. Needless to say I will not recommend or use your services again and would advise that Sara takes a refresher course in her service skills. If I can’t leave a review of the lounge at least I can let you know about your poor standards of service. A very embarrassing experiencing in front of so many people. I look forward to any response or explanation and to receiving my refund.