Nice ambience. Good selection of drinks. Downsides: slow to clear tables meaning you have to clear your own before sitting down, tables too small for 4 to sit, no decent cup of tea to be had at all (the tea bags were flimsy and broke up in the cup on two ocassions so I gave up. They are designed to go in teapots but there weren't any. Also the vended hot water wasn't hot enough to make a decent tea. Annoying.) I had hoped for a sandwich for lunch (we left home at 11am and were due at our destination at 7pm - a long time without eating so a sandwich would have been appreciated. Instead I had 2 rolls, 6 packs of cheese and a load of tomatoes which wasn't as good or easy to construct on a small table. It made a right mess.) I had the soup which was fine but lukewarm. The scone was ok as were the pretzel nibbles. How come there's always the feeling that we are being conned though with average quality foods and invisible staff? It shows that no one cares. If Waitrose provided this, they'd be queueing up for it. Our lounge was a third full.