As a regular customer to the Aspire Lounge in Gatwick, which I would rate very highly, the Lounge at Heathrow Terminal 5 proved to be a great disappointment. Firstly the cost is more than twice that at Gatwick, which is certainly not justified. There was no toilet facilities within the Lounge area, you had to go out into the terminal "to spend a penny". One of the reasons for using a lounge is to receive superior facilities away from "the herd". There was barely enough seating and consequently the time spent in the lounge was not particularly comfortable. The food choice was not value for money, the pastries were burnt and the rest didn't compare with the bacon rolls served at Gatwick! And as a final insult, they didn't even stamp our Aspire Loyalty cards. Needless to say we won't be wasting out money booking this Lounge when passing through Terminal 5 in the future.