I booked the lounge on Thursday 29 October for a stop over on the night of Friday 30th. I never received a confirmation email. I contacted you about this, but didn't get a reply in time. I noted down my booking reference and the receipt number, but when I showed this, along with my passport, to the check in desk of the lounge, I was told I needed the email confirmation and without it they would not allow me in. I had to spend 6 hours in the airport in the middle of the night. I wrote to you to tell you about this and ask for a full refund, but I am still yet to have a reply. This is terrible service that keeps getting worse. I demand a full refund. I want the money back on my card and I want a response to my email. Julie Jenner