On entering the lounge it was very busy and there were no free tables. After a short while a table became available but it was covered in empty cups, glasses, plates and unfinished food. The only staff visible were a young lady on reception and a colleague replenishing the food displays and attempting to serve drinks. No-one was clearing tables. The staff were both helpful and pleasant however it was not until what appeared to be a more senior member of staff arrived that tables were cleared. It is always encouraging to see senior staff members pitching in when necessary however an hour or more of clearing and cleaning tables did not seem to be the best use of her managerial skills. I enjoy the relaxation afforded by the lounge after what is often a fraught couple of hours getting to and through the airport procedures and will continue to use it in the future. My comments today are not intended as a criticism more an observation on optimum staffing levels at busy periods.
9 years ago
Executive Lounges has a
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