I was somewhat disappointed with my experience. My partner had booked me into the lounge because I had a long wait befor taking a flight to Auatralia. Firstly reception seemed to have difficulty finding the booking and kept telling me the lounge was for members only despite me having the booking reference on my iPad. Secondly the coffee machine was out of order, and the bar staff were frequently away from their station. The food was only adequate. I was surprised that there were no toilet facilities . The layout was open and whilst restful did not afford any privacy, it was in effect sitting behind a screen separating us from the main concourse.