Unfortunately, we did not get to use the lounge after all, so I cannot comment.
The above sentence is confusing, so I apologise.
Our reason for not getting to use the lounge was that we upgraded our flight tickets to Business Class, therefore we could then use the airlines lounge.
So, after spending money on your original lounge, we did not need its facility. Not your fault, but ours.
When we next fly out of Heathrow on a non-business class ticket, I will be using your lounge!
9 years ago
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