Oh dear what's gone wrong? We've used executive lounges for several years. This was our worst experience of such facilities. We arrived just before 7am and the lounge was already full. People standing waiting for seats to become available. The staff were struggling to cope, tables weren't being cleared and the hot food selection (which is limited anyway) couldn't keep up with the demand. It was uncomfortable in the lounge as the air conditioning wasn't on or, more likely, there was simply too many people in the room for the system to cope. Speaking to one of the staff she thought the computer bookings hadn't been updated for the winter flight schedules and they were over booked. Whatever the reason Swissport need to review their systems as they're clearly not working. We had a tea and a coffee and some fresh fruit then left. The seating area, in the terminal itself, just outside the entrance to the lounge was quiet, comfortable, not too hot or cool and seating was freely available. This is the first time we've flown from Terminal Two for a long time. Luckily most of our flights leave from Terminal One where we've had comfortable and relaxing starts to our trips in lounges run by other companies. BUT Swissport has lost two regular lounge users unless they get their act together in Terminal Two.