Arrived around 7:15am and booked in, we were warned it was extremely busy, this was an understatement!! As we tried to walk into the lounge it was jam packed, a member of staff was trying her best to clear the tables, there was no where to sit and no standing room. When we reached the coffee/ breakfast area there were queue's for everything. There are no windows and it was very hot. It is like a backroom with chairs put in. We lasted 5 minutes before deciding to leave as it was so uncomfortable with the heat and stale air. We spoke to the receptionist who told us to contact head office with any complaints. Another couple were also told it was like this everyday!! Why take bookings when you know it is already full?? We left and had a far better experience in the observation lounge