Poor selection of food. Very busy. Very unhelpful staff. No onsite toilets you had to leave the lounge and use public toilets. Was told I could not have a shower because I had not booked it in advance even although the whole time I was there no one used the shower. Was reprimanded by a member of staff for daring to take up 2 seats. Children crawling over the seats in front were not reprimanded. Overall not worth the money £70 for nothing! Would not recommend anyone to use this lounge. After being reprimanded for daring to maybe sleep after travelling fro 15 hours I posted my disappointment on face book.