Good morning we had s booking on the 10 th of November but as you can see we didn't check in. We arrived at the airport at 2.30 pm for our flight st 7 pm . But wasn't allowed to check in to 4.10 . Then stood in a queue to have the hand luggage do checked by this time it was 5.30. Started to look for lounge area to enjoy a quite drink we arrived at lounge area at 5.45 it was the far end of the airport quite a walk and I was with two over 60 s who were struggling with the distant . We then arrived at the lounge and the lady was very nice she asked where we were going and then explained we were flying from gate 66 which again was the other end of the airport and Would take 25 mins to get there ..... walking and a train! no time for s drink . So we had to leave to make it for our 7 pm flight a long walk and a train and another long walk. I have used this facility at Gatwick as the lounge is near the long haul flights and I highly rate the use of a quite area with a bar before a long flight. We were all very disappointed with the location of the lounge and with the new rules of checking in. In The passed I have always been able to check in when I have arrived at the airport and not had to wait for an allotted time. with this new system there is very little time to use the lounge . I would like a refund feel very disappointed , Mrs Eggleton Sent from my