1) A poor selection of food during the lunch service. No hot food, other than soup!! 2) Poor bar service - A long wait for a member of staff to attend the bar. Many people waiting for long periods before being before being offered a drink 3) Lack of atmosphere. Some nice background music would have been welcoming. On the positive side, I found the Lounge Staff to be very polite and accommodating during our stay. However, I did get the impression that they may have been understaffed at the time of our visit. In addition, the furniture was very comfortable and the overall appearance was pleasing to the eye. All in all, a nice stay, but the above mentioned points should be addressed.