I returned from my holiday yesterday and I will actually be writing an email to your customer services to request a full refund for my visit to your lounge on the 8th December. On arrival the staff where rude and unhelpful, we had pre ordered some espresso martinis which the staff knew nothing about. The worst and most unbelievable issue was that none of the electricity points where working in the lounge, when we queried this with the staff they said they knew about it and it was down to building work issues - if this was the case then we should have been made aware of this when I booked the day before, if I had known this basic requirement would be an issue I would never have booked into your lounge. In light of all of the above I will never be visiting your lounge again.