I pre paid weeks before I traveled to make sure that my wife and I were able to get in so that we had an easy and relaxing start to our honeymoon. On our conformation it said that the EARLIEST ENTRY time was 11:55am, (earliest meaning you can not enter BEFORE that time, however there was nothing about a latest entry, just the time we had to leave). We got to the airport grabbed a few things from duty free and then made our way to the lounge at 12:20, only 25mins after the 'earliest check in'. When we got there I went to the front desk to be told that it was full,I said that I had already booked and I was told that's not his problem and they could not let anyone in. After arguing with the manager for a further 20mins of him just saying tough you should have been here at 11:55 I'm not letting you in I asked for my money back. He said he could not do that so I asked him to call someone higher to resolve the matter, he just said no you do it! I sat down at the enterance and refused to go until he either let us in or refunded us. I threatened us With calling security as we were embracing him in front of the other guests. He finally let us in where there was a number of seats free. As the other guests were unaware of the full ins and outs that we had already paid we looked like utter idiots that were making a fuss of not coming in so we spent an hour there then had to leave as all the evil glares and muttering was too much. Your company happily took our money then refused us entery...so that you could sell the seats for a second time and make more money out of it! Disgusting! Thanks for the relaxing start to our honeymoon!