1. There was a security issue that arose during our stay at the lounge. At first the staff was unresponsive to the woman who brought this to their attention. After another male guest came forward, they finally called their security person, who quickly addressed the situation. 2. The food on offer was inedible, old and some of it was spoiled. The lounge was operating at capacity, the food was not being eaten. No excuse for not providing fresh food. Lack of clean plates, glasses and utensils. Bring your own food. 3. Lengthy check in process. 4. Lounge is glaringly bright mid-day. 5. More guests than seats. 6. Rest pods were well set up, but a bit creepy to have people wandering around outside looking in through the curtain. Children running outside screaming. 7. It was better than waiting at an airline gate during a long layover, but just barely. 8. The lounge is a great idea-they need to look at how it is managed.