Awful, shabby and dated furniture. There was ONE Bacon roll available, and nothing more food wise ! Nobody manned the bar for several long periods at a time resulting in a backlog of customers waiting service. The staff all accumilated at the reception desk, gossiping loudly, singing, and discussing company issues. during my 1hr15min visit, only one quick tidy up was done resulting in many tables left littered with used plates, glasses etc. I make a minimum of 10 various lounge visits a year and without a doubt, this is the worst I have encountered. Its an absolute disgrace that Swissport dare to charge £18 for a visit to this dump. I strongly reccomend that all staff working here are given a refresher on customer service and how to behave in a customer orientated environment... this is not their break room !