After entering the lounge and after checking in , we looked for somewhere to sit there was plenty of choice il say that ,it was 5 am but then I noticed how cold it was in there and lack of atmosphere , there was four of us , we sat in a booth which had a tv , so thought to get some atmosphere in the place we l put some music on, tv wasn't on so had to work out how to do that and didn't know if it was ok to turn it on , but we did , then I went to the bar , after waiting a few minutes because the bar woman was in the kitchen at the back , when she came out to seve me she looked like she didn't want to be there, I asked do you have any cider, she just said "no" I waited for her to say something else but just blank I asked do you have Tia Maria the next time " No". She said , very rude especially when we are all happy going on holiday , there was another lady that appeared later she was jolly and vocal if she was there from the start it would of been different , I've never ever submitted any comment or complained about anything , anywhere but felt so disappointed about this visit I felt I had to