The staffmember at the Reception was not aware that I was coming (I had to mention the date & flight no. & time when I made the reservation). She did not know at all what to do and was rude. The Lounge was total dirty, food and papers from the guests before were lying on the floor, all over. The tables were not cleaned. At the beginning we there were no other guests, later 4 morge guests arrived. The floow was never cleaned during our stay. The hot food was empty or only small, dry leftovers. I asked to have a Campari, which I was told that since January 2016 they do not have anymore, better I would take wine or beer.