I always book the lounge as does the majority of our family but here are my comments from last weeks experience. The queue to enter the lounge was very slow, the doors were wedged open to accomodate the queue, there was boxes of fruit and veg and deliveries piled up outside the entrance to the lounge which is not a very good impression. The lounge is still not airconditioned enough as it was too hot, maybe this was because the doors were wedged open I'm not sure, no one checks the so called "quiet area" so there was lots of noise which was not been dealt with. I went into one of the pods but the noise from outside that room made it totally unrelaxing, shouldnt' that area be soundproofed with a proper door? I feel like the effort has been made but it's not quite there due to the above.