My party got insulted by a member of your staff calling us 'Skanks' on the top his voice who was called Steve at Manchester Airport. This was because there a table next door to us with plates on by another party who arrived before us and they left there rubbish on there however he thought this was done by us. We overheard the staff discussing this loud and clear making us feel uncomfortable and not welcome. We had to ask numerous times whether the sandwiches were getting topped up and had to wait 10 minutes at the bar for both food and drinks whilst the staff were no where to be seen. Overall this was an awful experience and will not be returning to the lounge with unpleasant, abusive staff!