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Paul
We booked for the Aspire Plus for our 8pm flight and when arriving at 5pm we were informed that this lounge was closing in less than an hour. We were told we would have to move into the lower and much busier Aspire lounge with a less calmer atmosphere. We were very disappointed in this as we had paid an extra 50% premium for the Aspire plus, giving us access to it's premium food lagers and spirits Prosecco and cocktails etc. And although the staff did provide us with some of the food, it was in the busier confines of the aspire lounge, without access to the premium drinks, and left us annoyed and frustrated, and not relaxed and refreshed as the website had promised, not a good start to my birthday weekend. If the plus lounge is closing at a specific time then when people book they should be made aware that it closes long before your stated departure time, and not be charged for a premium service that could not be fulfilled.
9 years ago
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Executive Lounges has a 3.9 average rating from 28,090 reviews