The service we received from the manager Kathy was unacceptable and distressing. Having purchased a number of seats within the lounge half of our group were refused entry upon arrival, including a pregnant lady and three elderly women who were in our group, however as a group we decided the more vulnerable of the group should sit in the lounge as we had purchased 9 seats but could only use so many. The manager told us in a patronising tone that only groups of 7 or less could enter which we found ridiculous as there was no mention of this yet aspire lounge were happy to accept the cost of all 9. Then after reading the terms and conditions instead of entering the lounge like all 9 should have, it said in the small print that "groups of 8 or more were allowed in at the managers discretion". For us however there was no discretion we were downright refused which is discrimination and despicable to me. I have been a regular customer to aspire lounge and have never been so poorly treated. When half the group did enter there were beverages we had to wait for as the counter was unattended and only cold soup and bread rolls available when we were under the impression that "hot and cold snacks and treats" we're avalaiable but again this was not the case. We were told we would receive a refund for those who couldn't enter and told to ring head office which was closed to register our complaint but again these were excessive actions that as customers we should not have to take. In total this experience cost our group over £180 for only five people to enter and stay for merely an hour because of the disgraceful treatment and anguish the whole experience caused everyone of us at the start of what was meant to be a relaxing and enjoyable holiday for all. Myself and my companions feel saddened and mistreated by the whole experience and have yet had no refund, no response, no apology and been shown no remorse whatsoever from a staff that are incapable of providing a service and who are incapable of discriminating against young people and we will certainly never use this service again.